Pablo Software Solutions

tansel · Joined: 08 Mar 2006 Posts: 9

Hi Pablo,

I recently purchased QnE Mail Server and I am with it except one as I explain below. The purpose of using it is just to test mail send/receive activity of the web site i am currently developing on my "localhost".

- Everything on 127.0.0.1
- Nofirewall and no antivirus is running while testing
- SMTP works fine, sends everything I want
- POP3 works partially fine: it receives the mails (which are sent via SMTP previously) from the mailboxes of the users defined, puts them into the folders of OE. However, at the end of the process OE returns the error 0x800CCC90.

The exact error message OE gives:

tansel · Joined: 08 Mar 2006 Posts: 9

This error comes when there is one or more mail in user's mailbox. If empty, no error shows up.

admin · Site Admin Joined: 13 Apr 2005 Posts: 1467

And what information is logged in the mail server?
Here's what Microsoft says about the error:
http://support.microsoft.com/default.aspx?scid=kb;EN-US;198704

Are you sure you do not have (or ever had) a Norton spam proxy installed?

tansel · Joined: 08 Mar 2006 Posts: 9

Server doesn't return any error message. Connect and Disconnect messages are normal. And nothing weird in between.

I am sure that I have never installed any software and/or service about norton spam proxy.

I read the microsoft support bulletin. I don't see any "clear text" option under the Servers tab of any account's properties. There is only one checkbox saying "Log on Using Secure Password Auth..."

The version of my OE is 6.0029.2180

admin · Site Admin Joined: 13 Apr 2005 Posts: 1467

Is is possible for you to check the email from another PC?
The strange thing is that the mail server isn't returning an error, but Outlook tells you it did, that's why I suspect an proxy/firewall or something which interfers with the communication.

Here what you can try:
Open Outlook Express options (Tools->Options)
Select Maintenance and next check the box Mail in Troubleshooting, this will create a file called pop3.log when you receive your mail.
What do you see in this file?

tansel · Joined: 08 Mar 2006 Posts: 9

The pop3.log for single mail receiving action is as below:

tansel · Joined: 08 Mar 2006 Posts: 9

Another thing I just remembered.

Before using QnE Mail Server, I was using IIS SMTP and your BabyPOP3 server together. That time I was not receiving error message from OE.

Now I disabled IIS since I am currently using Apache as the webserver.

admin · Site Admin Joined: 13 Apr 2005 Posts: 1467

Is that all the log?
I would have expected a few more lines like:
POP3: 23:37:29 [tx] DELE 1
POP3: 23:37:29 [rx] +OK message 1 marked as deleted
POP3: 23:37:29 [tx] QUIT
POP3: 23:37:29 [rx] +OK session ended

Do you see these in the mail server log?
Did you try to run the server on another PC, so we can be sure it isn't the PC itself which is causing the problem?

tansel · Joined: 08 Mar 2006 Posts: 9

Hi Pablo,

Thanks for all the support. I emailed you "trace.txt" server log attached.
It is 01:12 AM here. I can only try after 7 hours at the office since I have only 1 pc st home.

admin · Site Admin Joined: 13 Apr 2005 Posts: 1467

Ok, I will take a look at it.
You are using the latest version of QnE Mail server are you?

tansel · Joined: 08 Mar 2006 Posts: 9

It says version 3.2.1 and bougth from eMetrix today.

admin · Site Admin Joined: 13 Apr 2005 Posts: 1467

Yes, that's the latest, just wanted to be sure.

tansel · Joined: 08 Mar 2006 Posts: 9

Hi Pablo,

I tried QnE on another PC. Exactly the same error happened again. Then I tried babypop3, it works fine.

admin · Site Admin Joined: 13 Apr 2005 Posts: 1467

I've been trying to sent you an new test version of the server, to see if that works for you, but your mail is blocking my messages, so that's makes it hard to help you with the problem.
Do you have an alternative email address (gmail does not accept attachments)?

Pablo

Teo. · Joined: 07 Mar 2006 Posts: 13

Hi, Pablo,

I also battle the problem looking like these that "chrisf" and "tansel" described before...

I purchased QnE services last week and since I have realised many tests
with the users of AVG antivirus (both the professional and a free edition)and all of them everytime got that error "0x800CCC90" when receiving
propper emails from my server.
AVG Email scanner does not confirm the email as downloaded completely,
so the server breaks the connection and this invokes an email client
error message I think.

Yesterday I have contacted AVG producer's technical support (grisoft.cz),
and prepared a test mailbox for them on my server.
Today I received an obliging answer, so I hope, they will help me (us)
to find a reason (I'm, Czech as they are, so there shouldn't be any language bariers between us Smile

I shall post more details here as soon as possible.

- Or, if I may, I can post here my partial knowledges I learned while testing AVG vs. QnE nMailserver just now, but be prepared for a pack of many confused sentences Smile