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Outlook Express Error 0x800CCC90
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tansel



Joined: 08 Mar 2006
Posts: 9

PostPosted: Wed Mar 08, 2006 6:44 pm    Post subject: Outlook Express Error 0x800CCC90 Reply with quote

Hi Pablo,

I recently purchased QnE Mail Server and I am with it except one as I explain below. The purpose of using it is just to test mail send/receive activity of the web site i am currently developing on my "localhost".

- Everything on 127.0.0.1
- Nofirewall and no antivirus is running while testing
- SMTP works fine, sends everything I want
- POP3 works partially fine: it receives the mails (which are sent via SMTP previously) from the mailboxes of the users defined, puts them into the folders of OE. However, at the end of the process OE returns the error 0x800CCC90.

The exact error message OE gives:

Quote:
The server responded with an error. Account: 'tansel@tansel.com', Server: '127.0.0.1', Protocol: POP3, Server Response: '', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC90


Any advice to avoid this error message?
Thanks in advance for your kind support...
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tansel



Joined: 08 Mar 2006
Posts: 9

PostPosted: Wed Mar 08, 2006 6:51 pm    Post subject: Forgot to say... Reply with quote

This error comes when there is one or more mail in user's mailbox. If empty, no error shows up.
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admin
Site Admin


Joined: 13 Apr 2005
Posts: 1468

PostPosted: Wed Mar 08, 2006 7:33 pm    Post subject: Reply with quote

And what information is logged in the mail server?
Here's what Microsoft says about the error:
http://support.microsoft.com/default.aspx?scid=kb;EN-US;198704

Are you sure you do not have (or ever had) a Norton spam proxy installed?
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tansel



Joined: 08 Mar 2006
Posts: 9

PostPosted: Wed Mar 08, 2006 8:08 pm    Post subject: Reply with quote

Server doesn't return any error message. Connect and Disconnect messages are normal. And nothing weird in between.

I am sure that I have never installed any software and/or service about norton spam proxy.

I read the microsoft support bulletin. I don't see any "clear text" option under the Servers tab of any account's properties. There is only one checkbox saying "Log on Using Secure Password Auth..."

The version of my OE is 6.0029.2180
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admin
Site Admin


Joined: 13 Apr 2005
Posts: 1468

PostPosted: Wed Mar 08, 2006 8:33 pm    Post subject: Reply with quote

Is is possible for you to check the email from another PC?
The strange thing is that the mail server isn't returning an error, but Outlook tells you it did, that's why I suspect an proxy/firewall or something which interfers with the communication.

Here what you can try:
Open Outlook Express options (Tools->Options)
Select Maintenance and next check the box Mail in Troubleshooting, this will create a file called pop3.log when you receive your mail.
What do you see in this file?
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tansel



Joined: 08 Mar 2006
Posts: 9

PostPosted: Wed Mar 08, 2006 8:46 pm    Post subject: Reply with quote

The pop3.log for single mail receiving action is as below:

Code:

Outlook Express 6.00.2900.2670 (xpsp_sp2_gdr.050504-1643)
POP3 Log started at 03/08/2006 23:37:28
POP3: 23:37:28 [rx] +OK Quick 'n Easy Mail Server ready
POP3: 23:37:28 [tx] USER seda
POP3: 23:37:28 [rx] +OK
POP3: 23:37:28 [tx] PASS ******
POP3: 23:37:28 [rx] +OK
POP3: 23:37:28 [tx] STAT
POP3: 23:37:28 [rx] +OK 1 1403
POP3: 23:37:28 [tx] LIST
POP3: 23:37:28 [rx] +OK 1 1403
POP3: 23:37:28 [rx] 1 1403
POP3: 23:37:28 [rx] .
POP3: 23:37:28 [tx] RETR 1
POP3: 23:37:28 [rx] +OK 1403 octets
POP3: 23:37:29 [tx] DELE 1
POP3: 23:37:29 [rx]
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tansel



Joined: 08 Mar 2006
Posts: 9

PostPosted: Wed Mar 08, 2006 8:49 pm    Post subject: Reply with quote

Another thing I just remembered.

Before using QnE Mail Server, I was using IIS SMTP and your BabyPOP3 server together. That time I was not receiving error message from OE.

Now I disabled IIS since I am currently using Apache as the webserver.
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admin
Site Admin


Joined: 13 Apr 2005
Posts: 1468

PostPosted: Wed Mar 08, 2006 10:03 pm    Post subject: Reply with quote

Is that all the log?
I would have expected a few more lines like:
POP3: 23:37:29 [tx] DELE 1
POP3: 23:37:29 [rx] +OK message 1 marked as deleted
POP3: 23:37:29 [tx] QUIT
POP3: 23:37:29 [rx] +OK session ended

Do you see these in the mail server log?
Did you try to run the server on another PC, so we can be sure it isn't the PC itself which is causing the problem?
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tansel



Joined: 08 Mar 2006
Posts: 9

PostPosted: Wed Mar 08, 2006 10:14 pm    Post subject: Reply with quote

Hi Pablo,

Thanks for all the support. I emailed you "trace.txt" server log attached.
It is 01:12 AM here. I can only try after 7 hours at the office since I have only 1 pc st home.
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admin
Site Admin


Joined: 13 Apr 2005
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PostPosted: Wed Mar 08, 2006 10:17 pm    Post subject: Reply with quote

Ok, I will take a look at it.
You are using the latest version of QnE Mail server are you?
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tansel



Joined: 08 Mar 2006
Posts: 9

PostPosted: Wed Mar 08, 2006 10:20 pm    Post subject: Reply with quote

It says version 3.2.1 and bougth from eMetrix today.
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admin
Site Admin


Joined: 13 Apr 2005
Posts: 1468

PostPosted: Wed Mar 08, 2006 10:47 pm    Post subject: Reply with quote

Yes, that's the latest, just wanted to be sure.
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tansel



Joined: 08 Mar 2006
Posts: 9

PostPosted: Thu Mar 09, 2006 6:47 pm    Post subject: Reply with quote

Hi Pablo,

I tried QnE on another PC. Exactly the same error happened again. Then I tried babypop3, it works fine.
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admin
Site Admin


Joined: 13 Apr 2005
Posts: 1468

PostPosted: Fri Mar 10, 2006 2:51 pm    Post subject: Reply with quote

I've been trying to sent you an new test version of the server, to see if that works for you, but your mail is blocking my messages, so that's makes it hard to help you with the problem.
Do you have an alternative email address (gmail does not accept attachments)?

Pablo
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Teo.



Joined: 07 Mar 2006
Posts: 13

PostPosted: Mon Mar 13, 2006 6:13 am    Post subject: Reply with quote

Hi, Pablo,

I also battle the problem looking like these that "chrisf" and "tansel" described before...

I purchased QnE services last week and since I have realised many tests
with the users of AVG antivirus (both the professional and a free edition)and all of them everytime got that error "0x800CCC90" when receiving
propper emails from my server.
AVG Email scanner does not confirm the email as downloaded completely,
so the server breaks the connection and this invokes an email client
error message I think.

Yesterday I have contacted AVG producer's technical support (grisoft.cz),
and prepared a test mailbox for them on my server.
Today I received an obliging answer, so I hope, they will help me (us)
to find a reason (I'm, Czech as they are, so there shouldn't be any language bariers between us Smile

I shall post more details here as soon as possible.

- Or, if I may, I can post here my partial knowledges I learned while testing AVG vs. QnE nMailserver just now, but be prepared for a pack of many confused sentences Smile
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