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Can't access files...

 
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cornalien



Joined: 17 May 2005
Posts: 4

PostPosted: Tue May 17, 2005 7:05 am    Post subject: Can't access files... Reply with quote

I cannot access my files when I log into the ftp server with the correct username and password when I'm not on my network (don't know if the issue is because its through the internet and not LAN or if its related to being on XP). I can log on to the ftp server fine from another computer on my network running windows 98, but can't from work (running XP). Here is my log file from the work computer that won't work. FYI: using Internet Explorer as FTP client, but tried FTP Wanderr and Coffeecup and still didn't seem to work. I've tried a million tweaks, but I can't figure it out. Please HELP!!!!!

17/05/2005 00:49:17.515 [3436] Client connected from 67.137.109.20.
17/05/2005 00:49:17.515 [3436] 220 Welcome to Quick 'n Easy FTP Server
17/05/2005 00:49:17.562 [3436] USER outdoorbuilders
17/05/2005 00:49:17.562 [3436] 331 Password required for outdoorbuilders
17/05/2005 00:49:17.609 [3436] PASS *****
17/05/2005 00:49:17.609 [3436] 230 User successfully logged in.
17/05/2005 00:49:17.656 [3436] opts utf8 on
17/05/2005 00:49:17.656 [3436] 502 Command not implemented - Try HELP.
17/05/2005 00:49:17.734 [3436] PWD
17/05/2005 00:49:17.734 [3436] 257 "/" is current directory.
17/05/2005 00:49:17.843 [3436] TYPE A
17/05/2005 00:49:17.843 [3436] 200 Type set to ASCII
17/05/2005 00:49:17.890 [3436] PORT 192,168,0,2,6,119
17/05/2005 00:49:17.890 [3436] 200 Port command successful.
17/05/2005 00:49:17.953 [3436] LIST
17/05/2005 00:49:17.953 [3436] 150 Opening ASCII mode data connection for directory list.
17/05/2005 00:49:27.968 [3436] 421 Failed to create data connection socket.
17/05/2005 00:51:28.515 [3436] Client disconnected from 67.137.109.20.
17/05/2005 00:51:28.515 [3436] 426 Connection timed out, aborting transfer


What's my problem? How can I fix it? Thanks!!

Trevor "Cornalien"
tjlee35@msn.com
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admin
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Joined: 13 Apr 2005
Posts: 1470

PostPosted: Tue May 17, 2005 8:51 am    Post subject: Reply with quote

Most of the time (=always) this is related to a firewall and/or router that is not correctly configured (data connection ports are not forwarded).

For more information about firewalls and routers read: Information for firewall and router owners in the help file.

Also take a look at:
http://www.pablosoftwaresolutions.com/forum/viewtopic.php?t=11

Pablo
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cornalien



Joined: 17 May 2005
Posts: 4

PostPosted: Tue May 17, 2005 2:57 pm    Post subject: Still don't get it... Reply with quote

I still don't get it. I realize I may have a router problem, but I think everything is setup the way it shoul. The server has the following settings:
FTP Port = 335
PASV = Get IP from remote server
Port Range = 1028 - 1028

I then set the firewall to accept ports 335 and 1028

The router is set to forward ports 335 and 1028 to the local IP of this PC: 192.168.0.177

The error I'm getting on the client side is: "An error occurred opening that folder on the FTP server. Make sure you have permissions to access that folder. Details: Operation Timed Out"

Isn't that the settings I'm supposed to have? What am I doing wrong? Why does it work from my other PC on the LAN, but not through the internet?

Trevor "cornalien"
tjlee35@msn.com
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admin
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Joined: 13 Apr 2005
Posts: 1470

PostPosted: Tue May 17, 2005 3:22 pm    Post subject: Reply with quote

You're settings look good to me (although not standard for FTP).
So it must be the client side.
Make sure the FTP client is configured for Passive Mode.
Looking at your logfile this isn't configured correctly right now.
If you are using Internet Explorer as FTP client select:
Tools->Internet Options->Advanced->Use Passive FTP
for the menu.

Pablo
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cornalien



Joined: 17 May 2005
Posts: 4

PostPosted: Tue May 17, 2005 4:47 pm    Post subject: Reply with quote

After changing the IE advanded to check Use passive.. I'm getting a similar error, but the details say:

"Details:
200 Type Set to ASCII
421 Failed to create socket"

I also tried using your FTP wanderer and here is the trace details. Seems like it thinks the folder is empty when it is not:

"[1968] Opening Internet Session...
[1968] Checking URL...
[1968] URL was successfully parsed.
[1968] Connecting to: 66.41.160.116 (Attempt 1 of 3)
[904] Connection created!
[1968] Successfully connected to: 66.41.160.116.
[1968] Receiving listing of "/"...
[1968] Connection created!
[1968] "/" is empty."

What else could it be? Are there some kind of settings I need to make for the particular folder? Please help if you see anything I might be doing wrong!!

Trevor "cornalien"
tjlee35@msn.com
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admin
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PostPosted: Tue May 17, 2005 5:06 pm    Post subject: Reply with quote

421 Failed to create socket means that the data connection was not successfully created. There might be another application using port 1028.
Please first try to setup your FTP server with standard FTP ports and see if that works (ports 20 and 21), and double check your configuration.

Pablo
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cornalien



Joined: 17 May 2005
Posts: 4

PostPosted: Tue May 17, 2005 6:25 pm    Post subject: Thank you! Reply with quote

Very Happy Exclamation Thank you so much!!!! I finally got it to work by changing my passive port. A different program must have already been using that port.

Thank you very much for your help! It was driving me crazy yesterday, and I needed a new perspective on what I had and hadn't tried.

Thanks for your quick and timely responses. Thanks for your excellent products! Keep up the great work!

Trevor Lee
tjlee35@msn.com
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admin
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PostPosted: Tue May 17, 2005 7:17 pm    Post subject: Reply with quote

I'm glad to hear it is working for you!

Pablo
Very Happy
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