| View previous topic :: View next topic |
| Author |
Message |
civicexcoupeman
Joined: 06 Mar 2008
Posts: 36
|
 Posted: Wed Sep 17, 2008 5:53 am Post subject: user not able to connect |
 |
|
This is a user who i just made an account to access the server. He is trying to connect from his home connection yet always fails
seems like the connection request to access the server never leaves his computer becuase the server log never see's his IP trying to login.
We've tried making sure username and password and host name and all the basics are correct. He even turned off his xp firewall and attempted to connect with no avail.
could his ISP be blocking ports to access ftp servers? Thats the only thing i can think of. Or another program that uses the ports needed to access the server. But I also doubt that's the case too.
he says it keeps saying on his end "server can not be established" |
|
| Back to top |
|
 |
admin
Site Admin
Joined: 13 Apr 2005
Posts: 1467
|
| Posted: Wed Sep 17, 2008 6:46 am Post subject: |
|
|
Can the user connect to any other ftp servers?
ISPs almost never block FTP access, so I think there is still some application blocking the outgoing connection on that computer. |
|
| Back to top |
|
|
civicexcoupeman
Joined: 06 Mar 2008
Posts: 36
|
| Posted: Wed Sep 17, 2008 3:19 pm Post subject: |
|
|
This case is only for this single user trying to connect. Other users lately have had absolutly no problems or errors what so ever..
He hasn't tried to connect to any other server but mine. But the client he is using CuteFTP i think the people who make that client have a default ftp server that is placed in all their programs site manager...So Ill see if he can connect to their ftp site
I also just sent him an email to attempt changing connection type within his client. From using global setting to using port mode/active mode
we will see if that helps at all |
|
| Back to top |
|
|
civicexcoupeman
Joined: 06 Mar 2008
Posts: 36
|
| Posted: Wed Sep 17, 2008 11:34 pm Post subject: |
|
|
user said a new error popped up
this is what he provided me
STATUS:> [9/17/2008 3:20:32 PM] Getting listing ""...
STATUS:> [9/17/2008 3:20:32 PM] Connecting to FTP server... 98.219.161.47:21 (ip = 98.219.161.47)...
ERROR:> [9/17/2008 3:20:32 PM] Can't connect to remote server. Socket error = #10022. |
|
| Back to top |
|
|
civicexcoupeman
Joined: 06 Mar 2008
Posts: 36
|
| Posted: Wed Sep 17, 2008 11:58 pm Post subject: |
|
|
User is not able to connect to any server...
Nothing pops into my error log becuase the connection request probually never leaves his computer
He tried turning off his firewall.adding the client to his firewalls exceptions, and putting PORT setting in the client |
|
| Back to top |
|
|
civicexcoupeman
Joined: 06 Mar 2008
Posts: 36
|
| Posted: Thu Sep 18, 2008 12:24 am Post subject: |
|
|
| He tried another computer within the same house and no problems. He just prefers the other one that had the error. So for some reason why would that computer be making that error? |
|
| Back to top |
|
|
admin
Site Admin
Joined: 13 Apr 2005
Posts: 1467
|
| Posted: Thu Sep 18, 2008 6:16 am Post subject: |
|
|
| I still suspect that a firewall or virusscanner is blocking the connection. |
|
| Back to top |
|
|
civicexcoupeman
Joined: 06 Mar 2008
Posts: 36
|
| Posted: Thu Sep 18, 2008 10:50 pm Post subject: |
|
|
Ill tell him to see if he has any 3rd party virus/firewall program that he may not know about..turn of xp firewall and if he has any other virus software turn that off then attempt to connect to the server
Or he needs to use some client that you can see packet traffic..But don't know how I'd explain all that to someone illiterate lol |
|
| Back to top |
|
|
|
FAQ
Search
Usergroups
Register
Profile
Log in to check your private messages
Log in
